Return Policy
Our Return Guidelines
1. Return Request
If you wish to request a return for reasons unrelated to product quality, return shipping costs will be the responsibility of the customer. Return requests must be submitted within 7 days of receiving the order.
If the item arrives damaged, defective, incorrect, or significantly different from its description, Haldrir will cover the return shipping costs or provide a replacement or refund. Claims for damaged or defective items must be reported within 30 days of delivery.
2. Return Requirements
Returned items must be unused, unworn, unwashed, and returned in their original packaging with all tags, accessories, and documentation included.
Products must remain in resalable condition. Returns that show signs of excessive wear, misuse, or alteration may not be eligible for a refund.
Return shipping charges may vary depending on the customer’s location and the shipping carrier used.
3. Refund Processing Time
Once the returned package has been received and inspected by our warehouse team, approved refunds will be processed within 3–5 business days.
The time required for the refund to appear in your account may vary depending on your bank, credit card provider, or payment service.
4. Non-Delivery Claims
If your order is marked as delivered but you have not received it, please contact us within 24 hours of the delivery confirmation.
After verification with the shipping carrier, we will assist with a replacement shipment or refund where applicable.
5. Exceptional Cases
If a shipment is refused by the customer, refunds can only be processed after the returned package is successfully received by our warehouse. Original shipping charges are non-refundable.
Returns sent without prior authorization may be refused. Any costs resulting from unauthorized returns shall be the responsibility of the customer.
To prevent abuse and fraud, we reserve the right to refuse returns that involve excessive use, intentional damage, fraudulent claims, or violations of our return policy.
6. Refund Request Procedure
To begin a return or refund request, please contact our customer support team by email. Once your request has been reviewed, we will provide detailed instructions for the return process.
Please include the following information:
- Full Name
- Home Address
- Email Address
- Product Name
- Order Number
- Description of the issue
- Photos of any defects or damage (if applicable)
Customer Service Email
Company Name
Haldrir Inc
Return Address
1500 N GRANT ST STE R, DENVER, CO 80203, United States